This guide will help you to download, install, and start 3DXChat on Windows, step by step.
You’ll find info on how to download 3DXChat, clear installation instructions, and solutions to the most common problems users run into during setup.
Feel free to read the entire guide, or jump straight to the section you’re having issues with:
Subscription and account setup
Troubleshooting & common issues
Create your account to access the installer and start playing:
After logging in, the 3DXChat download link is available in the members area.
Subscription and account setup
Before you can download and install 3DXChat, you’ll need to get a subscription via the official 3DXChat website. There, you’ll see a secure checkout page where you can complete your purchase using a debit or credit card.
Once you’ve placed your order, you will see the order confirmation, which will contain some useful information you should take note of:
- your login name
- your password (you can change this later)
- access to the members area
You’ll also receive this information by email, so don’t worry if you didn’t write it down.
What the checkout looks like
You’ll complete your subscription on a secure checkout page like the one shown below. Payments are handled by BMT Micro, a trusted e-commerce provider.
You account will be active right after completing the payment. Next, you can then log in to the 3DXChat members area, where the download link is available on the dashboard.
At this point, you’re ready to download the installer and continue with the setup!
Downloading 3DXChat
To download 3DXChat, log in to the 3DXChat members area using the credentials from your order confirmation email.
You’ll find the download link directly on the members dashboard. Click the link to start downloading the installer to your computer.
Your browser will ask where you want to save the file. Pick a location that’s easy to remember, like your Downloads folder, and hit save.
Once the download is complete, you are ready to continue with the installation.
Installing 3DXChat
Once the ZIP file has finished downloading, you can start the installation process.
1. Extract the files
The file you downloaded is a compressed ZIP archive. You must first extract the files before running the installer.
To do this:
- Located the downloaded ZIP file on your computer
- Right-click and choose Extract all
- Select or create a folder where the files should be extracted
Once the extraction is complete, open the folder you just created. You should see several files, including 3DXChat.exe.
2. Start the launcher
Inside the extracted folder, double-click 3DXChat.exe to start the launcher.
The launcher will:
- download the remaining game files (around 3.2 GB)
- automatically extract those files
- complete the installation process
This step can take a while, depending on your internet connection. It’s normal for the launcher to appear inactive for short periods while files are being downloaded and unpacked, so be patient.
If nothing seems to happen right away, just give it a moment before closing anything.
3. Installation completes automatically
As soon as the imstallation has run its course, the launcher will open the 3DXChat login screen automatically. You’re now ready to log in and start the game!
Note: if the launcher does not start or the login screen does not appear, jump ahead to the Troubleshooting & common issues section below. We’ve got you covered!
Log in and first start
On the login screen, use the login name and password you received after subscribing. If you’ve forgotten your login info, please check your confirmation email.
After logging in for the first time, you will be guided through avatar creation. You can choose your name, gender and basic appearance before entering the world.
By default, your account starts with just the one avatar. You can make additional avatars later using XGold, the in-game currency.
Once your avatar is good to go, you will enter 3DXChat for the first time.
Ready to step into the world of 3DXChat?
Create your account to access the installer and start playing:
🛠️Troubleshooting & common issues
If something went wrong during download, installation, or first launch, don’t panic! The fixes below cover most of the common issues our users have run into in the past.
Spoiler alert: most problems are due to incomplete extraction, security software interference, or the launcher needing a bit more time on first start.
The launcher does not start after downloading
If you try to run the launcher directly from the ZIP file, Windows may block it or nothing will happen at all.
Fix: Make sure you fully extracted the ZIP file first. Right-click the ZIP file, choose Extract all, then run 3DXChat.exe from the extracted folder.
Nothing happens when running 3DXChat.exe
In some cases, Windows prevents the launcher from starting due to permission restrictions.
Fix: Right-click 3DXChat.exe and choose Run as administrator. If the launcher opens, let it complete the download and installation without closing it early.
The launcher opens but never reaches the login screen
On first launch, the launcher needs time to download, extract, and prepare game files. This can make it look like the program is stuck or inactive.
Fix: Give the launcher a few minutes to complete the process, especially on first start. If it still doesn’t continue, close it, then run 3DXChat.exe again as an administrator.
The launcher gets stuck when extracting or unpacking files
Several users have reported the launcher stopping during extraction, sometimes with a disk write or unpacking error.
Fix: Make sure there is enough free disk space on the drive where 3DXChat is installed. Avoid running the installer from restricted folders. If possible, extract and install the game to a simple path such as C:\games\3dxchat.
Antivirus software blocks or removes the launcher
Some antivirus programs, especially McAfee and Norton, may (falsely) flag the launcher during installation. This can cause the program to disappear or stop working after a few days.
Fix: Temporarily disable your antivirus during installation. After installation, add the 3DXChat folder to your antivirus exclusion list before launching the game again.
The game loads, but gets stuck on logging in or connecting
If the game starts but never loads your avatar or shows connection errors, this is usually related to network or connection checks during login.
Fix: Close the game completely and restart it. If the issue persists, reinstalling the game after fully extracting the ZIP file usually resolves it.
The game closes automatically after a short countdown
Some users report the launcher counting down and then closing without showing the login screen.
Fix: This can happen when files were not extracted correctly or were removed by security software. Re-download the installer, fully extract the ZIP file, and reinstall with antivirus temporarily disabled.
The desktop shortcut is missing
In some cases, the installer does not create a desktop shortcut automatically.
Fix: Open the folder where 3DXChat is installed, right-click 3DXChat.exe, then choose Send to > Desktop (create shortcut).
The download link is missing
After payment, the download link is not sent as a separate file attachment.
Fix: Log in to the 3DXChat members area using the credentials from your confirmation email. The download link is available directly on the members dashboard.
– Guide maintained by Elena Lugo –
Still having problems?
Still running into an issue that is not covered here? Please let us know!
If it turns out to be an issue that several users are facing, we’ll make sure to add it to the troubleshooting section.